A PR agency is only as good as its clients think it is...

What our clients think is crucial to us so we ask our clients to rate our performance - and we go beyond conventional evaluation to prove our worth. We'll tailor the assessment of performance to retail parameters e.g. website hits, sales increases, footfall etc. We also welcome a broader performance assessment, including regularly reviewed KPIs, customised to clients' specific needs. That way, we know exactly what we need to deliver and our client has the measurable, verified evidence that their goals have been achieved.

Another key measure is the length of time we have worked with clients - our record is 13 years. Finally - over 90% of our business has come through word of mouth recommendation.